Refund & Chargeback Policy

Refund & Chargeback Policy

At Nomadic Authors, we strive to provide exceptional publishing and creative services. Due to the nature of our work—customized, time-intensive, and creative—all payments made to us are considered final and non-refundable, except in the rare circumstances outlined below.

Refund Eligibility

We only offer partial or full refunds in the following exceptional cases:

Duplicate Payment
If you are accidentally charged twice for the same service, we will promptly refund the duplicate amount.

Service Not Rendered
If we are unable to begin your project within 30 days of the agreed-upon start date and no substantial work has been delivered, you may request a refund.

Cancelled Projects (Before Start)
If you cancel a project before any creative or editorial work has begun, you may be eligible for a partial refund, minus administrative fees (typically 10–15%).

Important:
Refunds are not issued for change of mind, delayed feedback, missed deadlines due to client-side delays, or once services such as writing, editing, design, or publishing have begun.

Non-Refundable Services

The following services are strictly non-refundable under all circumstances:

Ghostwriting (once writing has started)
Editing, proofreading, and design once initiated
ISBN registration, formatting, or publishing packages
Branding, logos, and visual assets
Digital marketing and ad spend
Promotional campaigns (Goodreads, Amazon, etc.)
Any service with a custom quote or milestone-based payment plan

Chargeback Policy

To protect our agency and contracted professionals, we maintain a zero-tolerance policy on unauthorized chargebacks.

Fraudulent Chargebacks
Any chargeback filed after receiving deliverables (drafts, designs, edits, formatted files, etc.) will be contested with documented evidence.

Dispute Resolution
We strongly encourage you to contact us directly at
support@nomadicauthors.com
to resolve any concerns before initiating disputes with your bank or card provider.

Legal & Collection Action
In cases of baseless chargebacks, we reserve the right to:

Submit collections claims
Pursue legal action for recovery
Notify credit bureaus and merchant networks

By using our services, you agree to abide by this refund and chargeback policy and acknowledge that all transactions are protected and recorded.

Contact for Disputes or Concerns

Have a billing issue or refund request?

We are committed to resolving issues professionally, transparently, and fairly.